Privacy Policy for Fluix.ai


Fluix.ai (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or use our services.


This Privacy Policy explains how Fluix Incorporated ("FLUIX," "we," "our," or "us") collects, uses, discloses, and protects personal information when you:

  • visit https://www.fluix.ai or any website, product page, or application that links to this Privacy Policy;

  • interact with us in connection with demos, sales, marketing, events, or support;

  • use our software, dashboards, analytics, alerts, and related services, including AIMI and associated building management, automation, and notification features; or

  • receive communications from us, including email and SMS/text messages.

This Privacy Policy does not apply to information we process solely on behalf of our business customers as a service provider or processor under a separate customer agreement. In those cases, the customer controls the data, and you should refer to that customer’s privacy notice.


1. Information We Collect

We collect personal information in the following ways.



A. Information you provide to us

We may collect:

  • name, company name, job title, and business contact details

  • email address, phone number, mailing address, and account credentials

  • information submitted through forms, demo requests, support requests, surveys, or event registrations

  • payment, billing, and transaction information if you purchase services from us

  • preferences for communications, including whether you opt in to SMS alerts or marketing messages

  • any other information you choose to provide



B. Information we collect automatically

When you use our website or services, we may automatically collect:

  • IP address and approximate location derived from IP

  • browser type, operating system, device type, and identifiers

  • pages viewed, links clicked, session duration, referring URLs, and interaction data

  • log data, diagnostic information, crash reports, and performance telemetry

  • cookie, pixel, and similar tracking information

  • product usage data, including interactions with dashboards, alerts, and settings



C. Information from third parties

We may receive information from:

  • analytics providers

  • CRM, marketing, and lead enrichment providers

  • authentication and identity providers

  • payment processors

  • public sources such as company websites, LinkedIn, or event attendee lists

  • our customers, integration partners, or resellers



D. Facility, operational, and infrastructure data

If you use our products, we may process operational and infrastructure-related data, such as sensor readings, equipment data, alarms, events, environmental conditions, energy usage, and control system information. This data may not always identify an individual, but where it is linked or reasonably linkable to a person or account, we treat it as personal information where required by law.




2. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve our website, products, and services

  • create and manage accounts

  • authenticate users and secure access

  • deliver dashboards, analytics, notifications, and requested features

  • provide customer support and respond to inquiries

  • send service-related notices, technical alerts, updates, security messages, and administrative communications

  • send marketing communications where permitted by law

  • personalize content and improve website performance and user experience

  • analyze usage trends, measure effectiveness, and develop new products or features

  • prevent fraud, abuse, unauthorized access, and other harmful activity

  • investigate incidents, enforce agreements, and protect our rights

  • comply with legal obligations and regulatory requirements

  • carry out business transactions such as financings, mergers, acquisitions, or reorganizations



3. SMS and Mobile Communications

If you opt in to receive SMS or text messages from FLUIX, we may send you operational alerts, service updates, support-related messages, security notifications, or other messages you have agreed to receive.

By providing your mobile number and opting in, you consent to receive the SMS messages you requested from us at the number you provided. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.


Important SMS privacy disclosure:
Phone numbers collected for SMS consent are not shared with third parties or affiliates for those third parties’ or affiliates’ marketing or promotional purposes.


We may share your mobile number with service providers that help us deliver text messages, such as messaging platform providers, telecommunications providers, customer support tools, and technical vendors, but only to provide the messaging services you requested, operate the program, comply with law, or protect our rights.

Consent to receive text messages is not a condition of purchase.



4. Cookies and Similar Technologies

We use cookies, pixels, local storage, SDKs, and similar technologies to:

  • keep our website and services functioning

  • remember your preferences

  • understand how users interact with our website and services

  • improve performance and usability

  • support security and fraud prevention

  • measure marketing and campaign effectiveness

You can control cookies through your browser settings and, where available, through cookie preferences on our site. Some features may not function properly if cookies are disabled.



5. How We Disclose Information

We do not sell personal information in the traditional sense for money.

We may disclose personal information to the following categories of recipients:



A. Service providers and processors

We may share information with vendors and service providers that perform services for us, such as:

  • cloud hosting and infrastructure providers

  • analytics providers

  • customer support platforms

  • CRM and marketing platforms

  • payment processors

  • email and SMS delivery providers

  • security and fraud prevention vendors

  • contractors, consultants, and professional advisors

These parties are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law.



B. Business partners and integrations

If you request an integration, co-marketed service, referral, reseller engagement, or implementation support, we may share relevant information with the applicable partner to fulfill your request.



C. Corporate transactions

We may disclose information in connection with an actual or proposed merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction.



D. Legal and safety reasons

We may disclose information if we believe doing so is necessary to:

  • comply with law, regulation, subpoena, court order, or lawful request

  • enforce our agreements and policies

  • detect, investigate, or prevent fraud, security, or technical issues

  • protect the rights, property, or safety of FLUIX, our users, customers, or others


E. With your direction or consent

We may disclose information when you instruct us to do so or otherwise consent.



6. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our services

  • maintain business and tax records

  • resolve disputes

  • enforce agreements

  • comply with legal obligations

  • preserve security and audit trails

Retention periods vary depending on the type of information, the context in which it was collected, our legal obligations, and operational needs. We may retain de-identified or aggregated information for longer where permitted by law.



7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where appropriate, logging, monitoring, and vendor due diligence.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.



8. International Data Transfers

We may process and store information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction.

Where required by applicable law, we take steps designed to provide appropriate safeguards for cross-border transfers.



9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, subject to legal exceptions and verification. These may include the right to:

  • know whether we process your personal information

  • access or obtain a copy of your personal information

  • correct inaccurate personal information

  • delete personal information

  • opt out of certain marketing communications

  • opt out of targeted advertising, sale, or certain profiling, where applicable

  • limit or withdraw consent where processing is based on consent

  • appeal a decision regarding a privacy rights request, where applicable

You may also opt out of marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing, we may still send transactional or service-related communications.

To exercise applicable privacy rights, contact us at [info@fluix.ai] or by mail at the address below. We may need to verify your identity before processing your request. You may also designate an authorized agent where allowed by law.



10. Additional U.S. State Privacy Disclosures

Residents of certain U.S. states, including California, may have additional privacy rights under applicable law.



Categories of personal information we may collect

Depending on your interactions with us, we may collect the following categories:

  • identifiers, such as name, email address, phone number, IP address, account identifiers

  • commercial information, such as records of products or services purchased or considered

  • internet or other electronic network activity information, such as browsing activity and usage data

  • geolocation data, such as approximate location derived from IP

  • professional or employment-related information, such as company name, title, and business role

  • audio, electronic, or visual information, such as support recordings if applicable

  • inferences drawn from the information above, such as preferences or interests

  • sensitive personal information only as necessary for permitted purposes, if applicable


Purposes for collection and use

We collect and use these categories for the purposes described in Section 2 above.



Categories of recipients

We may disclose these categories to the recipient categories listed in Section 5 above.



Sensitive personal information

To the extent we collect sensitive personal information, we use it only for the limited purposes permitted by law, such as account security, service delivery, fraud prevention, legal compliance, or other authorized business purposes.



Sale or sharing

We do not sell personal information for monetary consideration. We also do not share phone numbers collected for SMS consent with third parties for their own marketing or promotional purposes.

If our website uses cookies or similar technologies for analytics or advertising that may constitute "sharing" or targeted advertising under certain state laws, you may exercise applicable opt-out rights by using our cookie settings or contacting us.



Non-discrimination

We will not discriminate against you for exercising privacy rights granted by law.



11. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is not yet a universal standard for interpreting it, our website may not respond to all such signals unless required by law. Where legally required, we will honor applicable opt-out preference signals.



12. Third-Party Sites and Services

Our website and services may link to third-party websites, applications, or services. We are not responsible for the privacy, security, or content of those third parties. We encourage you to review their privacy notices before providing personal information.



13. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

If a higher minimum age applies in your jurisdiction, we do not knowingly collect personal information from children below that age where prohibited by law.



14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Effective Date" above. If required by law, we will provide additional notice.



15. Contact Us

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact us at:

FLUIX AI
Fluix Incorporated
1160 Battery Street E. STE 100, San Francisco, CA 94111
Email: info@fluix.ai